Wondering Willow – Terms Privacy (2026)
ABN 49 239 871 776
Welcome to Wondering Willow.
This space is created with care, intention, and respect for your wellbeing and privacy. The following outlines how we work together and how your information is handled when you engage with our services.
Our Approach & Disclaimer
Our services are designed to gently support your overall health and wellbeing. They are complementary in nature and do not replace medical advice, diagnosis, or treatment.
For any serious or urgent health concerns, we encourage you to seek guidance from a qualified medical practitioner.
You recognise that even the gentlest therapies may cause complications in certain physiological conditions such as pregnancy, lactation, very young children, very elderly patients, those on multiple medications, or those with specific diseases such as heart, liver, kidney or diabetes.
All information you have provided to Makayla Passmore at Wondering Willow about your current health condition, both in your Client Intake Form and during any subsequent consultations, is true and correct to the best of your knowledge.
You agree to inform your practitioner Makayla Passmore of any changes to your current medical/health condition, including any new medications, herbs, vitamins, supplements etc you are taking, any new injuries or diagnosed/undiagnosed medical conditions.
If you are female, you agree to inform your practitioner Makayla Passmore immediately if you fall pregnant, suspect that you are pregnant, plan to fall pregnant or if you are breastfeeding.
Bookings, Payments & Appointments
Appointments are made through our online booking system and are confirmed once payment is received (unless otherwise stated).
All prices are listed in AUD and may be updated from time to time.
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Changes made within this time, or missed appointments, may incur the full session fee.
If you arrive late, your session may be shortened to honour the time of all clients. Full session fees still apply.
Refunds & Support
We do not offer refunds for completed sessions.
If something doesn’t feel right, please reach out—we are here to support you and will always do our best to find a resolution.
Your Role in Your Care
To support the best possible outcomes, we ask that you provide honest and complete information about your health and history.
Outcomes may vary from person to person, and we are not responsible for results based on incomplete or inaccurate information.
By booking a session, you acknowledge and consent to receiving naturopathic care.
Scope of Practice
Our work is grounded in naturopathy, focusing on supporting balance and wellbeing.
We do not diagnose medical conditions or prescribe pharmaceutical medications.
Mentorship & Case Review
As part of ongoing professional development, we may provide services under the guidance of a qualified mentor practitioner.
This means your case may be discussed for educational and quality assurance purposes. All information shared remains strictly confidential, and no identifying details will be disclosed without your consent.
Online Sessions
For online consultations, please ensure you have a stable internet connection and a quiet, private space.
While we aim to provide a smooth experience, we are not responsible for technical issues beyond our control.
Minors
Children under the age of 18 must have written consent from a parent or guardian.
Your Privacy
Your privacy is deeply respected. We collect personal information only to support your care and provide our services safely and effectively.
This may include:
Your name and contact details
Date of birth
Relevant health information
Appointment and booking details
Payment information (securely processed by trusted providers)
Your information is collected when you book appointments, complete forms, contact us, or subscribe to updates.
How Your Information Is Used & Protected
Your information allows us to:
Provide safe and supportive care
Manage bookings and communication
Maintain accurate records
Meet legal and professional obligations
We take thoughtful steps to protect your information from misuse, loss, or unauthorised access.
Your data may be securely stored using trusted digital systems or protected physical records.
Sharing of Information
Your personal information will never be shared without your consent, except where:
Required or authorised by law
There is a serious concern for health or safety
It is necessary to provide our services (such as payment processing)
You understand that a health record will be kept of the information disclosed in your consultations and the treatments provided to you. This health record will be kept confidential and will not be released to any other person without your written consent, unless required by law.
Access & Control
You are welcome to request access to the information we hold about you and request corrections if needed.
Simply reach out and we will assist you.
Website Use & Cookies
Our website may use cookies or similar technologies to enhance your experience and understand general usage.
You can adjust your browser settings if you prefer not to use cookies.
Third-Party Services
We may use trusted third-party platforms (such as booking systems or payment providers) to support our services.
These providers operate under their own privacy policies.
Liability
To the fullest extent permitted by law, Wondering Willow is not liable for any loss or damage arising from the use of our services.
Updates to This Page
These Terms & Privacy guidelines may be updated from time to time.
The most current version will always be available on our website.
Accepting Terms & Conditions
By accepting the terms and conditions and booking an appointment you declare that:
You have read and understand the above stated policies and information.
You have received a full and complete explanation of the treatment and services that you may receive at Wondering Willow.
You hereby authorise and consent to treatment.
You intend this consent form to cover the entire course of treatment you receive at Wondering Willow.
You understand you may revoke this authorization for treatment at any time in writing.
You understand that your practitioner Makayla Passmore is not a medical doctor and that the information provided to you is on no way intended as medical advice, or a substitute to medical counselling and the information supplied should be used in conjunction with the guidance and care of your physician.
You are at liberty to seek or continue medical care from a physician, or another health care provider.
No practitioner or employee of Wondering Willow has suggested or advised you to refrain from seeking care from or following the directions of another health care provider.
You understand your practitioner will answer all questions and explain all treatments to the best of their ability and, as with any form of treatment, results and lack of side effects cannot be guaranteed.
You do not expect your practitioner Makayla Passmore to be able to anticipate all risks or complications.
You recognise that despite all precautions on behalf of your practitioner Makayla Passmore there are risks of side effects/complications/illness occurring as a consequence of the use or misuse of the treatments prescribed by your practitioner Makayla Passmore.
You expressly assume such risks and waive, relinquish and release any claim which you may have against your practitioner Makayla Passmore or their affiliates/employees/contractors as a result of any future injury, illness, liability, loss or damage incurred in connection with, or as a result of your use or misuse of prescribed treatments or advice.
Contact
If you have any questions, concerns, or simply wish to connect, please reach out via our website or email—we are always here to support you.